Cancellation/Refund policy
We have a very flexible cancellation/Refund policy. If you cancel 24 hours before your tour date and you pay on our site, we refund everything except around 3% which is the CC processing fee that our platform charges us to allow our guests to pay online using a CC. They don't refund that to us. If you cancel 24 hours before your tour date and you pay via PayPal or Zelle, we can refund 100% back to you. If you cancel the day of your tour because of your ship not docking or we can't/don't operate the tour, same as above applies. If you cancel the day of your tour and your ship docks and the tour is able to run, we refund everything except $40 or 10%, whichever is bigger. This is to cover our fees, the transport mobilization and tour guide (who would be waiting for you at port).
Roatan Tour Guide Association
West End, Roatán, Islas de la Bahía, Honduras
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